Welcome to Framed Bikes®, your premier destination for high-quality BMX bikes, fat bikes, and mountain bikes. These Terms & Conditions govern your use of our website located at framed-bikes.com and your purchase of products from Framed Bikes®. By accessing our website, browsing our catalog, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1. Acceptance of Terms
By using the framed-bikes.com website (hereinafter referred to as “the Website”), you enter into a legally binding agreement with Framed Bikes® (hereinafter referred to as “we,” “us,” “our,” or “the Company”). If you do not agree with any part of these Terms & Conditions, you must immediately discontinue use of our Website and refrain from making any purchases.
These Terms & Conditions apply to all users of the Website, including but not limited to browsers, customers, vendors, merchants, and contributors of content. Your continued use of the Website constitutes your acceptance of these terms, including any modifications or amendments we may make from time to time.
2. Modifications to Terms
Framed Bikes® reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. We encourage you to review this page periodically to stay informed about any changes. The “Last Updated” date at the top of this document indicates when the most recent modifications were made.
Your continued use of the Website following the posting of changes constitutes your acceptance of such changes. If you do not agree to the modified terms, your sole recourse is to discontinue use of the Website. For significant changes that materially affect your rights, we will make reasonable efforts to notify you through email or a prominent notice on our Website.
3. Product Information and Descriptions
At Framed Bikes®, we take pride in providing accurate and detailed information about our BMX bikes, fat bikes, and mountain bikes. We strive to ensure that all product descriptions, specifications, prices, and availability information on our Website are accurate and up-to-date. However, we do not warrant that product descriptions, pricing, or other content on the Website is accurate, complete, reliable, current, or error-free.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, even after you have submitted your order. In the event of a pricing error, we will contact you to inform you of the correct price and give you the option to cancel your order or proceed with the purchase at the corrected price.
All bicycles and accessories featured on our Website are subject to availability. We cannot guarantee that all products will be in stock at all times. Product colors may vary slightly from those displayed on your screen due to monitor settings and photographic lighting conditions.
4. User Accounts and Registration
To access certain features of our Website or to make purchases, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.
You agree to:
- Immediately notify Framed Bikes® of any unauthorized use of your account or any other breach of security
- Ensure that you log out from your account at the end of each session
- Take precautions to prevent unauthorized access to your account
We reserve the right to suspend or terminate your account if we suspect any fraudulent, abusive, or illegal activity, or if you breach these Terms & Conditions. You may not use another person’s account without permission, and you may not transfer your account to another person without our written consent.
5. Product Orders and Purchasing
When you place an order through our Website, you are offering to purchase the product(s) subject to these Terms & Conditions. All orders are subject to acceptance by Framed Bikes®, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
5.1 Order Confirmation
After placing an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order; it is merely an acknowledgment that we have received it. Our acceptance of your order occurs when we ship the product(s) to you and send you a shipping confirmation email.
5.2 Payment Processing
Framed Bikes® accepts various payment methods, including major credit cards, debit cards, and other payment services as indicated on our Website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total amount of your purchase to that payment method.
All payments must be received in full before products are shipped. We use industry-standard encryption and security measures to protect your payment information. However, we cannot guarantee absolute security of information transmitted over the Internet.
5.3 Pricing and Taxes
All prices displayed on our Website are in United States Dollars (USD) unless otherwise specified. Prices are subject to change without notice. The price you pay will be the price displayed at the time you complete your purchase, not including any subsequent price changes.
You are responsible for paying all applicable taxes, duties, and fees associated with your purchase. These charges may include sales tax, use tax, value-added tax (VAT), customs duties, and import fees, depending on your location. Tax amounts will be calculated and displayed during the checkout process based on the shipping address you provide.
6. Shipping and Delivery
Framed Bikes® is committed to delivering your BMX bikes, fat bikes, or mountain bikes in excellent condition and within a reasonable timeframe. Shipping options, costs, and estimated delivery times will be displayed during the checkout process.
6.1 Shipping Locations
We currently ship to addresses within the United States and select international locations. Shipping availability and costs vary depending on your location and the size and weight of your order. Some remote or restricted areas may not be eligible for delivery.
6.2 Delivery Timeframes
Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for any delays caused by shipping carriers, weather conditions, customs clearance, or other factors beyond our reasonable control. If your order is significantly delayed, please contact our customer service team for assistance.
6.3 Risk of Loss
The risk of loss and title for products purchased from Framed Bikes® passes to you upon delivery to the carrier. If your shipment is lost, damaged, or stolen during transit, please contact us immediately so we can assist you in filing a claim with the shipping carrier.
6.4 Inspection Upon Delivery
We strongly recommend that you inspect your bicycle or accessories immediately upon delivery. If you notice any damage to the packaging or product, please document it with photographs and contact us within 48 hours of delivery. Failure to report damage within this timeframe may affect your ability to file a claim.
7. Return and Refund Policy
Your satisfaction is important to us at Framed Bikes®. We want you to love your new bike, and we stand behind the quality of our products. However, we understand that sometimes a product may not meet your expectations or needs.
7.1 Return Eligibility
Products may be returned within 30 days of delivery for a refund or exchange, subject to the following conditions:
- The product must be in new, unused condition with all original packaging, tags, and accessories
- The product must not show any signs of wear, assembly, or use
- Customized or personalized products may not be eligible for return
- Products marked as final sale or clearance items are not eligible for return unless defective
7.2 Return Process
To initiate a return, please contact our customer service team at the email address or phone number provided on our Website. You must obtain a Return Authorization Number (RAN) before sending any products back to us. Returns sent without a valid RAN may not be accepted.
You are responsible for the cost of return shipping unless the return is due to our error (such as receiving a defective or incorrect product). We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipment.
7.3 Refund Processing
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution’s processing times.
If you received free shipping on your original order and are returning items, the actual shipping cost may be deducted from your refund. Shipping charges are non-refundable unless the return is due to our error.
8. Warranty and Defective Products
Framed Bikes® warrants that our bicycles and products are free from defects in materials and workmanship under normal use and service. Warranty periods and coverage vary by product and will be specified in the product documentation or on our Website.
8.1 Warranty Claims
If you believe you have received a defective product or if a product fails during the warranty period, please contact our customer service team immediately. You may be required to provide proof of purchase, photographs of the defect, and a detailed description of the issue.
We will, at our discretion, repair, replace, or refund the defective product. This warranty does not cover normal wear and tear, damage caused by misuse, abuse, negligence, accidents, modifications, or failure to follow care and maintenance instructions.
8.2 Warranty Limitations
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you.
Our liability under this warranty is limited to the repair, replacement, or refund of the defective product. We are not liable for any incidental, consequential, or special damages arising from the use or inability to use our products.
9. Intellectual Property Rights
All content on the framed-bikes.com Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, digital downloads, data compilations, and software, is the property of Framed Bikes® or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
The Framed Bikes® name, logo, and all related marks are trademarks or registered trademarks of Framed Bikes®. You may not use these marks without our prior written consent. Other trademarks, service marks, and trade names appearing on the Website are the property of their respective owners.
9.1 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website, except as follows:
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
- You may store files that are automatically cached by your web browser for display enhancement purposes
- You may print one copy of a reasonable number of pages of the Website for personal, non-commercial use
10. User-Generated Content
Our Website may allow you to post reviews, comments, ratings, or other content (collectively, “User Content”). By submitting User Content, you grant Framed Bikes® a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
You represent and warrant that you own or control all rights to the User Content you submit and that such content does not violate these Terms & Conditions or any applicable law. You agree not to post User Content that:
- Is false, misleading, or inaccurate
- Infringes any third party’s intellectual property rights or privacy rights
- Contains viruses, malware, or other harmful code
- Is defamatory, obscene, pornographic, vulgar, or offensive
- Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group
- Violates any law or regulation
We reserve the right to remove or refuse to post any User Content for any reason, without prior notice. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein.
11. Prohibited Uses
You agree to use the Website only for lawful purposes and in accordance with these Terms & Conditions. You agree not to:
- Use the Website in any way that violates any applicable federal, state, local, or international law or regulation
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website
- Impersonate or attempt to impersonate Framed Bikes®, a Framed Bikes® employee, another user, or any other person or entity
- Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose
- Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website
- Attack the Website via a denial-of-service attack or distributed denial-of-service attack
Violation of this section may result in immediate termination of your account and may subject you to civil and criminal penalties.
12. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using the Website, you consent to our collection and use of your personal information as described in our Privacy Policy.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
13. Third-Party Links and Services
The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Framed Bikes®. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
By using the Website, you acknowledge and agree that Framed Bikes® shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
14. Disclaimer of Warranties
YOUR USE OF THE WEBSITE AND ANY PRODUCTS PURCHASED THROUGH THE WEBSITE IS AT YOUR SOLE RISK. The Website and all products are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied.
Framed Bikes® disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that:
- The Website will function uninterrupted, secure, or available at any particular time or location
- Any errors or defects will be corrected
- The Website is free of viruses or other harmful components
- The results of using the Website will meet your requirements
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FRAMED BIKES® SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Website
- Any conduct or content of any third party on the Website
- Any content obtained from the Website
- Unauthorized access, use, or alteration of your transmissions or content
Our total liability to you for all claims arising out of or related to these Terms & Conditions or your use of the Website shall not exceed the amount you paid to us for products in the twelve (12) months preceding the claim, or one hundred dollars ($100.00), whichever is greater.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.
16. Indemnification
You agree to defend, indemnify, and hold harmless Framed Bikes®, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
- Your violation of these Terms & Conditions
- Your use of the Website
- Your violation of any rights of another party
- Your User Content
This indemnification obligation will survive the termination of these Terms & Conditions and your use of the Website.
17. Dispute Resolution and Governing Law
These Terms & Conditions and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State where Framed Bikes® is incorporated, without regard to its conflict of law provisions.
17.1 Informal Resolution
Before filing any formal claim, you agree to first contact us and attempt to resolve the dispute informally by sending a written notice describing the facts and circumstances of the dispute to our customer service department. We will attempt to resolve the dispute informally within sixty (60) days of receiving your notice.
17.2 Arbitration Agreement
If we cannot resolve the dispute informally, any dispute arising out of or relating to these Terms & Conditions will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration will be conducted in the English language in the county where Framed Bikes® maintains its principal place of business.
You agree to waive your right to a jury trial and to participate in a class action lawsuit or class-wide arbitration. Each party will bear its own costs and expenses associated with the arbitration, except that the arbitrator may award costs and expenses to the prevailing party.
17.3 Exceptions to Arbitration
Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies. Additionally, either party may seek equitable relief in court for infringement or other misuse of intellectual property rights.
18. Bicycle Safety and Assembly
Your safety is our top priority. All bicycles sold by Framed Bikes® require proper assembly and adjustment before use. While some customers may be comfortable assembling their own bikes, we strongly recommend having your bicycle assembled and inspected by a qualified bicycle mechanic.
18.1 Assembly Instructions
If you choose to assemble your bicycle yourself, carefully read and follow all assembly instructions provided with your bike. Improper assembly can result in serious injury or death. Ensure that all bolts, nuts, and quick-release mechanisms are properly tightened according to the specifications provided.
18.2 Safety Equipment
Always wear a properly fitted helmet when riding any bicycle. We also recommend wearing appropriate protective gear, including gloves, knee pads, and elbow pads, especially when riding BMX bikes or mountain bikes in challenging terrain.
18.3 Maintenance and Inspections
Regular maintenance is essential for safe bicycle operation. Inspect your bicycle before each ride to ensure that brakes, tires, wheels, handlebars, pedals, and all other components are in good working condition. Have your bicycle professionally serviced at least once per year or more frequently if you ride regularly.
18.4 Riding Responsibility
You assume all risks associated with riding a bicycle. Always ride responsibly, obey all traffic laws, and be aware of your surroundings. Never ride while impaired by alcohol, drugs, or medications that may affect your judgment or ability to operate a bicycle safely.
19. Age Restrictions
The Website is intended for users who are at least eighteen (18) years of age. By using the Website, you represent and warrant that you are at least eighteen (18) years old. If you are under eighteen (18), you may use the Website only with the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal information from children under thirteen (13) years of age. If we learn that we have collected personal information from a child under thirteen (13) without verification of parental consent, we will delete that information as quickly as possible.
20. Force Majeure
Framed Bikes® shall not be liable for any failure or delay in performance under these Terms & Conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
21. Severability
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that most closely reflects the original intent of the parties.
22. Waiver
No waiver by Framed Bikes® of any term or condition set forth in these Terms & Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Framed Bikes® to assert a right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.
23. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Framed Bikes® regarding your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
24. Assignment
You may not assign or transfer these Terms & Conditions or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms & Conditions, in whole or in part, without restriction. Subject to the foregoing, these Terms & Conditions will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
25. Contact Information
If you have any questions, concerns, or comments about these Terms & Conditions, please contact us:
Framed Bikes®
Website: framed-bikes.com
Email: [email protected]
Mailing Address: 518 Saint Francis Way, Milwaukee, WI
Our customer service team is available to assist you during regular business hours. We strive to respond to all inquiries within 24-48 hours.
26. Survival
All provisions of these Terms & Conditions that by their nature should survive termination shall survive termination, including without limitation ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
27. Acknowledgment
BY USING THE FRAMED BIKES® WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS & CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. If you do not agree to these Terms & Conditions, you must not access or use the Website.
Thank you for choosing Framed Bikes® for your BMX bikes, fat bikes, and mountain bikes. We are committed to providing you with exceptional products and customer service, and we look forward to being part of your cycling adventures.